This Privacy Policy describes how MISA JEWELS ("the Site", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from misajewels.in. This policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable in India.

Contact

If you have questions about this policy, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at misajewels@gmail.com or by post at 2, Mahavir Apartments, Shantivan, Ahmedabad City, Ahmedabad, Gujarat - 380007, India.

Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

• Device information
  • Purpose: to load the Site accurately for you and to analyse Site usage.
  • Source: collected automatically via cookies, log files, and similar technologies.
  • Shared with: our platform provider, Shopify.
  • Information collected: browser type, IP address, time zone, cookie data, pages viewed, and search terms.
• Order information
  • Purpose: to fulfil your order, process payment, arrange shipping, provide invoices/confirmations, communicate with you, and screen for fraud.
  • Source: collected directly from you.
  • Shared with: Shopify and our payment and shipping partners.
  • Information collected: name, billing address, shipping address, payment details, email address, and phone number.
• Customer support information
  • Purpose: to respond to and resolve your queries.
  • Source: collected directly from you.

How We Use Your Information

We use your personal information to: offer and sell our products, process payments, ship and fulfil your order, send invoices and order updates, respond to customer support requests, screen orders for potential fraud, and, where you have opted in, send you marketing communications about our products and offers.

Sharing Your Information

We share your personal information only as needed to operate our business and fulfil our obligations to you, including with:

• Shopify, which powers our online store. You can read more about how Shopify handles data here: https://www.shopify.com/legal/privacy.
• Payment gateways and logistics/courier partners engaged to process your order and deliver your products.
• Government authorities or law enforcement, where required under Indian law or in response to a valid legal request.

We do not sell your personal information to third parties.

Cookies

We use cookies to operate and improve the Site. Persistent cookies remain on your device until they expire or are deleted; session cookies are cleared once you close your browser. You can manage or disable cookies through your browser settings, though this may affect your experience on the Site.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Security

We maintain reasonable security practices and procedures, in line with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to protect your personal information against unauthorised access, loss, misuse, or alteration.

Your Rights

Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information, or to withdraw any consent you have given us for its use. You may also raise a grievance regarding the handling of your personal data using the contact details above.

Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are:

Name: Saloni Chetankumar Shah
Email: misajewels@gmail.com
Address: 2, Mahavir Apartments, Shantivan, Ahmedabad City, Ahmedabad, Gujarat - 380007, India

Governing Law

This Privacy Policy is governed by the laws of India, and any disputes arising in connection with it are subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We encourage you to review this page periodically.

Last updated: July 2026